Privacy Policy
Effective date: January 1, 2026 — Last updated: June 2026
LuxBusExpress.com, a subsidiary of Wealth Profusion LLC, is committed to protecting your personal information and your right to privacy. This Privacy Policy describes what information we collect, how we use it, and what rights you have regarding your data.
1. Information We Collect
We collect information you provide directly when requesting a quote, booking a trip, or contacting us:
- Identification data: Full name, company name (if applicable)
- Contact data: Email address, phone number, mailing address
- Trip data: Pickup/drop-off locations, travel dates and times, passenger counts, event type
- Account data: Username, password (stored as a hashed value — never in plaintext), booking history, saved preferences
- Communications: Messages sent through our contact and support forms, email correspondence with our team
We also collect certain data automatically when you use our website:
- IP address and approximate location (country/city)
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and referring URL
- Cookies and similar tracking technologies (see Section 7 below)
2. How We Use Your Information
We use your information solely for the following purposes:
- Processing and managing your booking requests and confirmed reservations
- Communicating with you about your trip, including confirmations, updates, and invoices
- Responding to support requests and inquiries
- Sending service-related notifications (e.g., trip reminders, payment receipts)
- Improving our website, booking tools, and service quality
- Complying with applicable laws and regulations
- Protecting against fraud, abuse, and security threats
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
3. Payment Data
Payment information is tokenized through our PCI DSS-compliant payment processor before it ever reaches our servers. Raw card numbers, expiration dates, and CVV codes never touch our application servers or database. We store only the last four digits of your card and the card network (e.g., Visa) for reference and receipt purposes. All payment transmissions are encrypted using TLS 1.3.
4. Voice & Chat AI Data
Call transcripts and chat logs collected by our 24/7 voice/chat assistant are processed by our AI service provider and are masked and encrypted at rest in our systems. Transcripts are retained for quality assurance and compliance purposes and are accessible only to authorized personnel. You may request deletion of your call or chat record by contacting us at info@luxbusexpress.com.
5. Data Sharing
We may share your personal data with the following categories of third parties only as necessary to provide our services:
- Transportation vendors: When your trip is fulfilled by a vetted vendor partner in our network, we share the minimum trip and passenger information required for the vendor to complete your booking safely.
- Payment processors: To securely process payments and prevent fraud.
- Email service providers: To deliver booking confirmations, invoices, and support responses.
- Analytics providers: Aggregated, anonymized usage data to help us improve our website.
- Law enforcement or legal authorities: When required by law, court order, or to protect the rights and safety of our users or the public.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain your account, comply with legal obligations, and resolve disputes. Booking records are retained for a minimum of 7 years for accounting and legal compliance purposes. You may request deletion of your account and associated data at any time (see Section 9).
7. Cookies
We use cookies and similar technologies to improve your experience on our website. These include:
- Essential cookies: Required for the site to function (e.g., session management, CSRF protection). These cannot be disabled.
- Analytics cookies: Used to understand how visitors use our site (aggregate, anonymized data only). You may opt out.
- Preference cookies: Remember your settings and preferences across visits.
You can control cookie preferences in your browser settings at any time. Disabling cookies may affect certain features of our website.
8. Data Security
We implement industry-standard security measures to protect your personal information, including TLS 1.3 encryption for all data in transit, hashed and salted passwords, tokenized payment data, role-based access controls limiting who can access sensitive data, and regular security reviews of our systems and infrastructure.
9. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data (subject to legal retention requirements).
- Portability: Request your data in a portable, machine-readable format.
- Opt-out: Opt out of non-essential communications at any time using the unsubscribe link in our emails or by contacting us directly.
To exercise any of these rights, contact us at info@luxbusexpress.com. We will respond within 30 days.
10. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of our website and services after any update constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us: