Terms of Service
Effective date: January 1, 2026 — Last updated: June 2026
Please read these Terms of Service carefully before using LuxBusExpress.com or booking any transportation service. By accessing our website or placing a booking, you agree to be bound by these terms in their entirety.
1. Acceptance of Terms
By booking transportation services through LuxBusExpress.com, a subsidiary of Wealth Profusion LLC, you confirm that you are at least 18 years of age, have the legal authority to enter into this agreement, and agree to be bound by these Terms of Service and all applicable laws and regulations.
2. Booking & Reservations
All bookings are subject to vehicle availability and written confirmation by our booking team. A booking is not confirmed until you receive a written confirmation email with a booking reference number. We reserve the right to decline or cancel any booking at our discretion, in which case any deposit received will be fully refunded.
- Booking requests submitted via our online form are not confirmed reservations until acknowledged in writing.
- Pricing quoted online is an estimate only. Final pricing is confirmed in your written booking agreement.
- We reserve the right to substitute vehicles of equivalent or greater capacity if the booked vehicle becomes unavailable due to mechanical issues or circumstances beyond our control.
- For events with variable guest counts, final passenger counts must be confirmed no later than 72 hours before departure.
3. Payment Terms
Payments are processed via tokenized, PCI DSS-compliant payment processing — we never store raw card numbers, CVV codes, or unencrypted payment data on our servers or databases. The following payment terms apply:
- Deposit: A deposit (typically 25–50% of the total fare) is required to secure your booking. The exact deposit amount will be specified in your booking confirmation.
- Balance: The remaining balance is due no later than 7 days before the scheduled trip date unless otherwise stated in your booking agreement.
- Late Payments: Failure to pay the remaining balance by the due date may result in cancellation of your booking, with any deposit retained per our cancellation policy.
- Corporate Accounts: Net-30 invoice terms may be available for verified corporate accounts with a signed agreement. Contact our team to apply.
4. Cancellation & Refund Policy
The following cancellation schedule applies to all standard bookings. Event-specific agreements may include modified terms which supersede the schedule below.
- More than 14 days before departure: Full refund of deposit and any payments made, minus a $50 administrative processing fee.
- 8–14 days before departure: 50% of the total booking value is non-refundable. The remaining 50% will be refunded.
- 4–7 days before departure: 75% of the total booking value is non-refundable.
- 72 hours or less before departure: No refund. The full booking amount is forfeited.
- No-show: If the group fails to appear at the confirmed pickup location within 30 minutes of the scheduled time, the booking is treated as a no-show and the full fare is forfeited.
Refunds, when applicable, are processed within 7–10 business days to the original payment method.
5. Changes & Modifications
Changes to confirmed bookings (pickup/drop-off locations, date, time, vehicle type, or passenger count) must be requested in writing and are subject to availability and possible fare adjustments. We will make every effort to accommodate changes but cannot guarantee availability. Significant changes made within 72 hours of departure may be treated as a cancellation and rebooking, subject to the cancellation fees above.
6. Passenger Conduct
All passengers are expected to conduct themselves in a safe, respectful, and lawful manner. The following rules apply to all chartered vehicles:
- No illegal substances on board at any time.
- Alcohol is permitted only for groups of legal drinking age with prior written consent from LuxBusExpress.com.
- Smoking, vaping, and use of tobacco products is prohibited on all vehicles.
- Passengers causing damage to vehicles or creating unsafe conditions may be removed from the vehicle without refund.
- The driver has final authority over passenger conduct and may terminate a trip for safety reasons.
- Damage to vehicles caused by passengers will be billed to the booking party.
7. Liability & Insurance
LuxBusExpress.com and its vetted vendor network maintain full commercial liability insurance and DOT/FMCSA compliance for all chartered vehicles. However, LuxBusExpress.com is not liable for:
- Losses, damages, or delays caused by acts of God, traffic conditions, road closures, or circumstances outside our control.
- Personal property left on or in vehicles after a trip concludes.
- Indirect or consequential damages of any kind arising from transportation services.
Our total liability to any client for any claim arising from a booking shall not exceed the total fare paid for that specific booking.
8. Accessibility
We are committed to providing accessible transportation for all passengers. ADA-compliant vehicles are available upon request with advance notice of at least 72 hours. Please inform our team of any accessibility requirements when booking so we can assign an appropriate vehicle.
9. Privacy
Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.
10. Governing Law
These Terms of Service are governed by the laws of the State of Texas, United States. Any disputes arising from or related to these terms or our services shall be resolved in the courts of Harris County, Texas.
11. Changes to These Terms
We may update these Terms of Service from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of our booking services constitutes acceptance of the revised terms. We encourage you to review this page periodically.
12. Contact Us
If you have any questions about these Terms of Service, please contact us directly: